Unified Communications

Businesses today are suffering from communication and information overload. Unified Communications was created to try to simplify the business worker’s experience. It provides a single point of contact for managing the complexities of implementing and managing a next generation network infrastructure.

Unified Communications solutions include some or all of the following components:

  • User Mobility
  • Rich Presence
  • Telephony (voice, fax, etc.)
  • Voicemail/unified messaging
  • Email/calendaring
  • Conferencing (voice, video and web)
  • Instant messaging
  • Administration and management
  • Contact center

  • Unified Communications solutions offer great benefits but require careful lifecycle management. Unless the entire delivery chain is managed proactively, a problem in any area can create immediate performance impact for end-users. This leads to loss of confidence in the service and often prevents the company from seeing a full return on its IT investment. Unified Communications management is an ongoing cycle of tasks — from planning to careful infrastructure monitoring during the change process, to continuing optimization and troubleshooting after deployment. Many companies that start with pilot projects will abort or stall full-scale deployment because they lack the management tools that would enable their successful completion.

    At Vaktech, we can help you to successfully bring together voice, e-mail, voicemail, video/data/audio conferencing, collaboration and mobile technologies on a single unified communications platform. Our Unified Communications services makes it easier for people to manage enterprise communications and check others’ availability and to collaborate with one another via unified telephony, voice, video, instant messaging, Web conferencing, e-mail, voicemail, and business processes and applications.

    Vaktech services will provide:
  • A single point of contact to centrally manage unified communications implementations
  • Safeguards for existing investment by targeting end-of-life, end-of-leases to maximize return on investment
  • Immediate access to Vaktech tools, processes and skilled resources who have a lot of experience in delivering large-scale unified communications deployments
  • Assurance that clients receive the right solution the first time, delivering a comprehensive solution based on a leveraged architecture that can be ubiquitously deployed to clients in all geographies
  • Control over costs by enhancing operational efficiencies, decreasing on-going management, maintenance and support cost
  • Increased employee satisfaction and productivity with improved person-to person connectivity and collaboration;
  • Enhanced collaboration with audio, video or Web conferencing

  • Vaktech Methodology Unified Communications services capabilities will be delivered by a team of Vaktech Professional Services experts who have been trained and certified. The methodology includes:

    Unified Communications Strategy, Planning and Architecture services: to help organizations identify the right UC opportunities, address potential pitfalls and get the right results. This includes roadmap development that outlines where and when specific functionality is deployed, and enterprise technical architecture specifications that cover software, security, management and availability requirements. Implementation and Integration services: that will help ensure successful implementation of UC technologies and applications by providing services for the design, installation, configurations and testing with expert guidance for navigating obstacles. Services also include custom application development and integration services to deliver a complete enterprise solution.

    Our Key Differentiators.
  • Full monitoring of the entire underlying infrastructure — not just telephony applications and gateways.
  • Early warning when performance metrics suggest service degradation in progress
  • Expediting troubleshooting through tools for end-user experience testing
  • Facilitating expansion of pilot projects through simulating voice traffic and providing infrastructure capacity data.
  • Proven scalability in handling some very large Unified Communications deployment